Privacy Policy

Last updated: 21 May 2026

This Privacy Policy explains how Island Life ("we", "us", "our") collects, uses, and protects your information when you use the Island Life mobile app (the "App"), a visitor and local guide to Jersey, Channel Islands.

By using the App you agree to this Policy. If you do not agree, please do not use the App.

1. Information we collect

• Account information — when you create an account we collect your email address and display name. If you sign in with Apple, we receive the name and email (or Apple private-relay email) that Apple provides. Passwords for email sign-in are handled by our authentication provider and are never visible to us.
• Profile information — an optional avatar, your stated interests, trip intent, preferred language, and (optionally) gender and year of birth, used to personalise recommendations.
• Location — with your permission, your device location is used while the App is in use to show your position on the map, give directions, and surface nearby places. Location is not collected in the background.
• Camera, microphone & speech — when you use the AR Tour feature, camera frames and microphone audio are captured and sent for AI processing so the in-app guide can describe what you point at and answer spoken questions. Speech is transcribed for the same purpose. This data is processed in real time and is not used to identify you.
• Photos — images you choose to upload for a business profile, event listing, or review.
• Content you submit — reviews, events, business claims (which may include a business owner's name, email, and phone number), and suggested edits.
• Usage analytics — anonymous-where-possible events such as which tabs and listings you view, searches, filters, and AR scans, used to improve the App.
• Device & notifications — a push notification token if you enable notifications, and basic device information needed to operate the App.
• Purchases — if you buy a subscription or event pass, Apple processes the payment. We receive confirmation of your subscription status from Apple but never your card details.

2. How we use your information

We use your information to provide and operate the App, personalise recommendations, power the AR Tour guide, process and display content you submit, moderate user-generated content, manage subscriptions, send notifications you opt into, and improve the App.

3. AI features and third-party processing

The AR Tour and AI guide features send camera images, audio, and text to Google's Gemini API for processing. Trip-planning and chat features also use Gemini. This processing is necessary to generate the guide's responses. We do not send your name or account identifiers as part of these requests.

4. Who we share information with

We do not sell your personal information. We share data only with service providers that help us run the App:

• Supabase — database, authentication, and backend hosting.
• Google (Gemini API) — AI processing for the tour guide, chat, and trip planner.
• Apple — Sign in with Apple, In-App Purchases, and push notifications.
• OpenRouteService — walking and driving route calculation.
• Open-Meteo — weather and forecast data.

We may also disclose information if required by law.

5. Storage and security

Your data is stored on our service providers' infrastructure and protected in transit by encryption (HTTPS). We take reasonable measures to protect your information, though no method of transmission or storage is completely secure.

6. Data retention and deletion

We keep your information for as long as your account is active. You can permanently delete your account at any time from Profile → Delete Account (or Settings → Delete Account). Deleting your account removes your profile and personal data; reviews you have written are anonymised so they remain useful to other visitors without identifying you.

7. Your rights

The App is operated from Jersey, Channel Islands, and we handle personal data in line with the Data Protection (Jersey) Law 2018. You have the right to access, correct, or delete your personal data, to object to or restrict certain processing, and to data portability. To exercise these rights, contact us using the details below.

8. Children

The App is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, notified in the App.

10. Contact

For any privacy question or request, contact us at team@thesocialabyss.com.